May 1, 2021

Home Gym Q&A With Our Expert | Intersport Elverys

Intersport Elverys recently conducted a Home Gym Q&A with our expert, to answer your questions and queries. Take a look below to see can any of them help you and feel free to leave a question for us at the bottom and we’ll do our best to answer it. #YouNeverTrainAlone

How long does Home Delivery take?

Delivery can take up to 15 working days/3 weeks from time of purchase.

Why does it take this long?

Based on the size & weight of Home Gym items, these need to be delivered through a 3rd party courier. The timeframe allows us to get your purchase to the couriers, and then onto our customers.  Our team also offer assembly on orders, which reduces down the number of items that can be delivered in a day.

Are items difficult to assemble?

This is all dependent on the customer’s own preference. There is a degree of assembly to all Home Gym items and all would be delivered boxed.  We do recommend customers opt for our team members to assemble their purchases.  We offer assembly on orders which means that an expert will assemble your item, test it to ensure its fully functional, and remove all recyclable packaging.

How do I arrange an Assembly?

You can ask a member of the team in stores to process your order with Assembly, and you can also add Assembly to your online order on www.elverys.ie HERE. Assembly must be arranged at the time of purchase of the item either in-store or Online.

How much is Delivery & Assembly?

Delivery of Home Gym items is €30, and assembly is €45 per item.  If you’re purchasing multiple items, you would pay 1 delivery charge, and the assembly charge for as many items as you want assembled.

What’s an iFit membership?

With an iFit membership, you’ll receive the best interactive personalized fitness and health coaching—right at home. iFit offers hundreds of training programs, including exciting global workouts and high-energy studio classes, and automatic machine adjustment to help maximize your equipment experience.

My purchase comes with a 1-year free iFit membership, how do I get this?

You will need to send a proof of purchase (either your in-store receipt/e-receipt/order confirmation) to salesuk@iconeurope.com and Icon will send you back an activation code for your purchase.

How do I know if my purchase has a warranty?

Product warranties will be outlined on each item in stores, and in the product specification on our website HERE. Icon items (Nordictrack, Proform and Weider) come with a standard 1-year warranty, with free warranty extensions available on most items, once the item is registered within 28 days of purchase/receipt. Rotocycle items have a standard 1 year warranty.

I purchased an Icon product, how do I register this for the extended warranty?

You can simply go to www.iconsupport.eu/register-your-product and provide your details and your proof of purchase (your in-store receipt/e-receipt/order confirmation).

I want to buy some equipment for my local club team. Are all products suitable for this?

The majority of products in our range are for personal/domestic use (unless stated as otherwise in their specifications). Use in a gym/club/community setting may void the warranty.

I have an old treadmill that I’d like to dispose of?

If purchasing a new item, we’ll gladly remove any motorized/battery powered machine as part of the WEEE regulations.  Please email HomeGymHelp@elvery.ie with your order number, and we’ll ensure the Delivery Team remove your old item.

What’s the best surface to use on the floor on your own home gym?

Recommended time on the exercise bike or rower is really dependent on the customer but 30 minutes per day would be a good level of physical activity.

Recommended time to use the exercise bike and rowing machine?

Recommended time on the exercise bike or rower is really dependent on the customer but 30 minutes per day would be a good level of physical activity.

If I buy 3 items, do I need to pay the assembly fee x3?

If the customer buys three items, there will be three assembly fees but only one delivery fee.

Can you ship to the US yet?

At the moment we are not delivering to the USA due to COVID 19 related issues. We hope to have this situation rectified very shortly and apologize for any inconvenience this causes.

We hope that this article was helpful to you. If you want to check out our home gym range, head into one of our stores or click HERE to search online.

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