Shopping at Intersport Elverys During Level 5 Restrictions
Here at Intersport Elverys, we’re always happy to hear from our customers. We know shoppers need some clarification with certain services provided by businesses, during these uncertain times. To try and help, we conducted a Q&A with our valued customers, in order to answer any queries about shopping with us during Level 5 restrictions. Take a look below and see can they help you!
Q. I’ve placed an order for Click and Collect to my local store? What happens now?
A. If you have an existing order in or on the way to our stores, a member of our team will contact you as soon as it arrives to let you know how/when to collect safely, or to get your order sent to an address of your choosing free of charge.
Q. How long does it take for a response from Customer Service?
A. Based on the store closures and changes to Click and Collect guidelines in line with government restrictions, we’re experiencing a higher than usual level of queries. A member of our Customer Service team will reply to you as soon as possible. Please contact online@elverys.ie if your query is not answered below”
Q. Are your stores still open?
A. Our stores will remind closed for the duration of the current Level 5 restrictions in line with government advice. You can shop safely with us as always at www.elverys.ie
Q. How long does it take to get my order?
A. Standard orders should be delivered in 1-5 working days with An Post
You can check the status of your order at:
www.elverys.ie/elverys/en/ordertracking
Once dispatched for Home Delivery, you can track your order with An Post at:
www.anpost.com/Post-Parcels/Track/Search
Home Gym Items are delivered in 10-15 working days.
Q. I ordered multiple items and have not received all my order?
A. Due to the size/weight/shape of orders, some items may need to be dispatched separately (such as orders with kettlebells, dumbbells etc…) so may arrive separately on different days. These orders would be dispatched from our Distribution Centre on the same day but may arrive separately from An Post.
Q. I’m looking to purchase a Home Gym Item, do you offer Assembly?
A. In the interest of the health and safety of our customers and of our team members, we can’t offer Assembly in the current Level 5 restrictions. Home Gym items are available for doorstep delivery. For support with Assembly we have our Home Gym experts available to give help & advice via phone & video call. To request a call back, just email your details to AssemblyHelp@elverys.ie.
Q. What is your current returns policy?
A. We’re happy to extend our current returns policy so customers will have 30 days from when our stores reopen to safely return items to our stores or to our Distribution Centre. Please retain your proof of purchase.
Q. How do I return my purchase?
A. For Online purchases, we offer free returns of standard orders via our partners in An Post. For details on how to do this, please visit www.anpost.com/Post-Parcels/Click-and-Post/Returns.
For store bought returns, these can only be returned through our store network. With our extended returns policy, we’ll be happy to look after you in any of our stores once we are back open after the current Level 5 restrictions.
Q. How long does it take to process my refund?
A. Returns are usually processed in the first few days they are received back but please allow up to 7 days for refunds to show up on your account. This depends on how long your bank or card issuer takes to process the refund on their side and it’s something we have no control over.
Q. Can I buy Intersport Elverys Gift Cards online?
A. Yes, you can buy and use Intersport Elverys Gift Cards online. www.elverys.ie/store/elverys/en/c/GiftCards/p/GiftCards
Q. Can I use Intersport Elverys Gift Cards online?
A. Our gift cards can be used Online and in stores, and our cards have no expiry date.
Q. Can I use One4All cards on your website?
A. You can redeem up to €50 value on a One4All card on www.elverys.ie
Please note, One4All cards are treated as a debit/credit card, so you will not be able to use another debit/credit card for any balance. For this reason, we’d recommend only using One4All cards for purchases of €50 or less.
Q. I’ve received an incorrect item in my order?
A. In the unlikely event you receive the wrong items, please contact us straight away. The quickest way is to email online@elverys.ie or call 1850-438348 or 094-9020386.
Q. Can I use my student discount online?
A. We can’t currently offer Student Discount Online during Level 5 restrictions.
Q. I ordered a few items and I’m missing half my order. What should I do. No tracking number?
A. If one item was a Home Gym/Bulky item it would have been dispatched separately. Contact online@elverys.ie for more information on your order.
We hope this Q&A was helpful and answered some of your questions. If you feel you need to contact us directly, please send an email to online@elverys.ie. You can check out everything we have to offer HERE.
