June 8, 2020

Intersport Elverys Start Re-Opening Stores

We’re happy to announce that from Monday 8th June, we’ve started to re-open the majority of our stores.

Our in-store experience may look different, but our fantastic teams have been working hard toward bringing you a great service, whilst ensuring the safety of all. Find out all the information you need below.

New Operational Measures

To ensure the continued protection of our colleagues, customers and ultimately our communities, we will be taking the following measures to help stop the spread of the Covid-19 virus: managing traffic flow to help facilitate social distancing; hand sanitizing stations; more frequent cleaning and sanitizing of the store; contactless payments, returns and online order collections; protective screens at the checkouts and closing selected stores from 2pm to 3pm each day to refresh staff, stock and the store.

When Are You Re-Opening/What Stores Will Be Open?

We will have a selection of stores open from June 8th, please refer to our store locator to see your nearest store and their opening hours. Remaining stores will open in accordance with government guidelines in the following weeks. Find our store locator HERE.

Will The Full Store Be Open Or A Limited Range?

Some stores may need to reduce retail space to ensure our customers can shop safely. In this event, our teams in store will ensure our full range of products is still available to our customers.

Will I Find Products In Store That Are Out Of Stock Online?

It is possible that our stores will have stock that has now sold through on our website. If you are looking for a specific item that is no longer available on www.elverys.ie, you can contact your local store in advance and check availability. You can also enquire through any of our Customer Service channels.

Will There Be A Range Of Home Gym Equipment Available?

Select stores will have Home Gym Equipment available. Some stores will have Display Models/pre-Assembled items available. These can be purchased and collected, however our team members can not assist with any item that is a 2-person carry, and will not be permitted to bring items to customers’ vehicles. Stock once available, will be on www.elverys.ie for Home Delivery. If you are looking for a specific Home Gym item that is no longer available on www.elverys.ie you can contact your local store in advance and check availability.

Are You Offering Assembly On Home Gym Equipment?

At present, our Keepfit Team are offering delivery only. Assembly Services are suspended for the safety of both our customers and our team members. We will recommence this service once it is deemed safe to do so.

Can I Still Collect Online Orders?

Once stores are back open, we will safely re-commence our Click & Collect service. Each store will have a designated area where customers can collect their order safely. Please note, select items will be “Home Delivery Only” based on size/weight and will not be available for Click & Collect.

Can I Return Purchases That Were Bought Online/Were Bought More Than 60 Days Ago?

We are happy to exchange/refund items purchases from February 17th (30 days before our stores closed) up until July 8th (30 days after stores reopen. Purchases made from June 8th will be subject to our standard returns policy of 30 days for exchange/refund. For all returns, customers need to bring a copy of their receipt/order confirmation for us to see date of purchase and method of payment.

Can I Return Faulty Goods?

Items with a perceived fault can be brought to stores for inspection by one of our team members. For all returns, customers need to bring a copy of their proof or receipt/order confirmation for us to see date of purchase and method of payment.

Can I Purchase FootBalance Customised Insoles?

We will not be offering the 100% Custom Fit insoles initially in the interest of the hygiene and for the safety of our customers and team members. We offer a full range of styles and sizes of the FootBalance Quickfit Insoles which can be moulded safely at home, offer similar benefits, and also come with a 30-day guarantee. Our team members in store will be more than happy to give you advice on the range of products and sizes available.

If you want to be notified when the full 100% Custom Fit service is available, our store team can take your details and contact you once it’s deemed safe to offer this service again.

Can I Get A Gait Analysis/SafeSize Foot Analysis Done In Stores?

We will not be offering these services initially in the interest of the hygiene and for the safety of our customers and team members.

If you want to be notified when these services are available, our store team can take your details and contact you once it’s deemed safe to offer this service again.

Can I Get My Child’s Foot Measured In Stores?

We will not be offering these services initially in the interest of the hygiene and for the safety of our customers and team members. We would encourage customers to try footwear on at home, and return if necessary. We will recommence this service once it’s deemed safe to do so. We also have some useful information available HERE on how to measure your child’s foot at home.

Can I Try On Footwear And Clothing In Store?

Our fitting rooms will initially be closed in the interest of hygiene and for the safety of our customers and team members. Footwear can be tried on, and any footwear not purchased will be placed in a quarantined area for 2 days before another customer can try on.  We’d encourage customers to try on items safely at home, and return if necessary.

Is Jersey Printing Available In Stores?

We will not initially be offering Jersey Printing. If you want to be notified when this service is available, our store team can take your details and contact you once we can offer this service again.

Can I Pay With Cash?

Customer can pay in with cash, however we do encourage contactless/chip & pin transactions wherever possible. We would also encourage customers to opt for e-receipts over paper receipts.

We hope all this information help you out. We look forward to see you in one of our store soon. You can take a look at all our product ranges HERE.